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CUSTOMER'S FEEDBACK
Thank you very much for your
E-mail.
We often do remember the days in Vietnam this year. This journey was
the best trip we had ever done.
We hope we will meet you in 2006. In 2006 we want to go to Vietnam
and Cambodia.
We wish you a merry Christmas and a
happy New Year.
Best regards
Alois and Rosemarie Lafer
-------------------------------------------------------------------------
From:
Amy Glasswell
To:
info@vietnamtour.org
Sent: Thursday, February 26, 2004 5:02 AM
Subject: RE: Last confirmation from HIGHLIGHTS TRAVEL in Vietnam
Hello,
We are safely back in England now and it is freezing! Steve and I just
wanted to thank you for looking after us in Vietnam - we had an amazing
time! I'm not sure why there was a mix up with the taxi that dropped us
off at the airport on Monday morning but I hope he got paid somehow!
Thanks for everything and we will recommend you to any of our friends
who decide to travel to Vietnam!
Amy and Steve.
------------------------------------------------------------------------------------
From:
Barbara Moring
Sent: Saturday,
January 21, 2006 9:58 PM
Subject: Greetings
from Germany for Jimmy
As I said, I
have written to Trip Advisor. I highly recommended your
travel agency.
Information can
be found on the Vietnam Forum of Tripadvisor.com.
Joined: Aug 2005
Posts: 3
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This December 2005, my husband and I
experienced a wonderful time in Vietnam. We
planned our travels with a local agency,
Highlights Tour also info@vietnamtour.org.
All our requests were fulfilled and
everything ran so smoothly. The planning was
all done online with Mr. Jimmy. Highly
recommend.
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We hope to be in
touch with you again regarding a trip to Myanmar.
Barbara Moring
----------------------------------------------------------------------------
From: "Barbara
Pomeroy-Moseley" <barbarapom@yahoo.com>
To: "HIGHLIGHTS TRAVEL CO.,LTD" <info@vietnamtour.org>
Sent:
Friday, March 10, 2006 11:43 PM
Subject: Re: Returned - Thank You so much!
Jimmy-
The trip was wonderful! Everything was executed very well. The
cars-the drivers- the guides all showed up
when they were suppose to. The hotels were very good--enjoyed the Oscar
for the end and the WIn Hotel
in the beginning were really great as were the ones in Danang and the
Hoi An one!! The others still had lovely accommodating staff as did all
the hotels and the locations were great!
Quy was fantastic...so lively, knowledgeable, familiar with the
surroundings, willing to go the extra mile and really listened to what I
would like to do and learn, was punctual and a person of his word.... an
all around fantastic guide! He knew when to leave you alone and when to
be there and he was always available. At the airport he was with me till
I got thru security...I highly recommend him!! (I have "lost"
(misplaced after all this traveling ) his card with email and would
appreciate you forwarding it to me as I promised him some info and would
like to thank him myself!!
Other then that all other were fine...no problems and I had a ball!!
Thanks tons and I will recommend you ALWAYS!!!
Barbara
---------------------------------------------------------------------------------------
Thanks for your
arrangement for our Mekong Delta day tour. All of us are happy and
enjoyed during the tour.
Mee Mee
------------------------------------------------------------------------------------------
Sorry it's taken us so long to write. Things are always busy
upon returning home.
The
accommodations and the van were just excellent. We were really
pleased with the professionalism of both drivers. We felt very
safe with them. The guide in the North, Tuan, was great. He
gave us a lot of information about the country and his English
was very good.
In
the South, our Guide, Chuong, was very knowledgeable. His
English was not so good and sometimes we had a hard time
understanding each other. However; he did really bring us to
many interesting places. He tried very hard to please us and
showed us much that was not on the itinerary. I think that the
guides and the drivers helped to show us a lot of Vietnam that
we would never have experienced on our own. They were very
concerned about our well-being. We even met Chuong's family and
had supper with them and that was a nice touch. We were very
pleased. They were always on time and eager to start the day.
On
the negative side, the bicycles for the guides were heavy and
they had a hard time keeping up with us sometimes as our bikes
were lighter and ride smoother and easier. Personally, I would
have liked to cycle more and be in the van less but that would
depend on your customer I guess. There happened to be a lot of
road construction so maybe we could have cycled more once the
roads are more developed.
We
very much enjoyed Vietnam. It's a beautiful country and the
people were generally warm and friendly. We loved the food!
The guides were so good at ordering us lunches that were
excellent and allowed us to taste the regional dishes. We had
lots to eat too - they made sure of that.
It
was great when we were able to cycle out in the countryside away
from a lot of the city traffic. Although, it was certainly a
thrill for us to cycle in Hanoi as we are not used to the number
of motorbikes and mopeds so it was really exciting in a crazy
sort of way.
We
enjoyed the history, visiting some of the museums and the cu chi
tunnels and the prison in Hanoi.
We
especially liked seeing people in the rural areas do some of
their daily tasks, making rice paper, weaving mats, making
pottery, harvesting rice - rice farming practices, tropical
fruit crops and just day to day life as it's so different in
Canada.
Nha
Trang (boat ride/snorkeling and cycling in the countryside), Hoi
An and Hanoi (the pottery village and the water puppets and the
shopping streets in Old Hanoi) were some of our favorite areas.
We also really enjoyed the North and see the rural areas there
and how it's so different from the south. You might want to
warn people if it's winter, as we weren't prepared for the cool
temperatures. AFter a while, we had seen plenty of temples -
and were happy to see other things.
I
hope this helps. If you have any other questions, please let us
know.
Thanks for the tour. We have no problem recommending it.
Theresa Nimegeers and Dale Janeczko
----------------------------------------------------------------------------------------------------------------
From:
DAN AMMAR
To:
Mr JIMMY
NGUYEN
Sent:
Saturday, March 19, 2005 9:39 PM
Subject: Dan & Carmella AMMAR back to ISRAEL
Sir,
We are back to Tel Aviv Israel, and we want
to thank you for the organization of this complicated and
wonderful tour in Vietnam and Cambodia.
We shall always remember those unforgettable
days spent in both countries.
Everything was perfect and today we know a
lot more about the Vietnamese, there kindness there suffer
and there hope in the future.
As we took a lot of pictures and video
sceneries we shall be able to show and explain to family and
friends what we have seen and experienced.
I shall recommend and give your name, e-mail,
and address of your travel agency to anyone who want to
travel to Vietnam.
Thank you once more for everything.
DAN &
CARMELLA AMMAR
Tel / Fax :
972 3 7395952
e-mail :
jaky1@netvision.net.il or
dan.ammar@gmail.com
------------------------------------------------------------------------------------------------
Dear
Mr Jimmy Nguyen,
We are
back home, and I wanted to
tell you that we enjoyed the trip. The group was very
nice, and we had good time
Best
regards,
Dov
---------------------------------------------------------------------------------------
Jimmy, it really
happens, Jiro, after your interventions change his
behavior and help us completely, being very kind and
helpful. thank you.
We had returned to
Brasilia safe but tired because of the long trip,
more than 35 hours, included airport connections.
thanks for the competent
and skillful services.
if you need some thing
from Brasil, we are disposed to help.
Eber and Maria Helena
--------------------------------------------------------------------------------------------
Dear Mr. Hung Nguyen!
We are back in Austria. It was really a great
journey through Vietnam. We thank you very much for
all the efforts you have made for us. It was really
all well organized. All the guides and drivers we
had were very friendly and made a lot of efforts to
make our holidays as fine as possible. So it was not
a big problem, that the English of the guides in Hue
and Hoi An was difficult to understand.
We are absolutely happy, that we have chosen
Highlights Travel for our holidays.
We can recommend to our friends to go to Vietnam and
especially to go with your agency.
Best regards
Franz Eder
------------------------------------------------------------------------------------------------
From:
Julie Mills
To:
HIGHLIGHTS TRAVEL
Cc:
Robyn Powell
Sent: Saturday, February 05, 2005 8:06 PM
Subject: RE: Greeting from Hanoi- Vietnam
I am I have not
emailed you sooner. Since we returned to
Australia, we have been busy preparing for
our move to London - we are moving there in
April because Mark has a new job....I am not
sure if we told you....
We had a
wonderful trip thank you. Phuc Quoc was very
beautiful and we had a wonderful stay there
and the Tropicana Resort was a good place to
stay. We really enjoyed the Mekong Delta and
Cantho and Rach Gia. They were not tourist
towns but perhaps that is what made them
interesting!!!
Thank you so
much for all your help for our trip. You
arranged everything perfectly!! And when
there were any problems, it was so good to
be able to ring you and know you would sort
it out.
My friends are
going to Vietnam in two weeks. They have
only booked their accommodation in Hanoi. I
have told them they should contact you. They
ahve a copy of our itinerary as well. Can
you give me the best phone number for them
to contact you? I have sent a copy of this
email to them as well. Their names are Robyn
and Elaine (and Elaine's husband).
If you would
like us to send you a testimonial for the
website, please let me know. Also I have
some good photos you may be able to use as
well for a website....Please let me know
soon, because I leave for London on April 3.
Mark is already there!!
With sincere
thanks for all your kind and thoughtful
assistance,
Julie and Mark
and Kelly, Luke and Joshua Mills
------------------------------------------------------------------------------------
From:
Tricia & Les Koob
To:
Vietnam Highlights
Sent: Friday, March 04, 2005
10:38 AM
Subject: our holiday
Just a quick note regarding the
fantastic holiday you provided for
us. Everything was delivered as per
itinery and we had no problems
whatsoever. It was a pleasure doing
business with you and we will
recommend your business to those who
are interested in visiting Vietnam.
Les and
Tricia Koob
--------------------------------------------------
How's the tourist
business going? I must again
compliment you on a fantastic
tour you put together. We have
told others about you and hope
they may use your services in
the future. I hope we will be
able to return one day, there
are so many places to see in
this world and we only have one
life to see them all!
--------------------------------------------------------------------------------------------------
From:
marek
To:
Vietnam Tour
Sent: Tuesday, September 06,
2005 2:45 AM
Subject: Thank's very much !
On
behalf of all participants of our
trip I would like to thank you for
organising it for us.
We had a chance to explore and get
to know beautiful Vietnam from the
Ha-Long to Phu Quoc island.
Please
pass our sincere thanks to our
special Guide who was looking after
us extraordinarily - you can really
be proud to have such a travel
guide!
I would be more than happy if Mr.
Thun wrote to me sometime.
Thank
you very much once again !
Marek
SKARADZINSKI
-------------------------------------------------------------------------------------------------------------
From:
Olivier Fernandez
To:
jimmy@vietnamhighlight.com
Sent: Friday, July 22,
2005 5:04 AM
Subject: feedbacks
My family left for Paris and
I wanted to email you my
feedbacks... First of all to
say thank you very much for
all your help to make this
trip a success... My family
and I have a very good time
there and we are looking
forward coming back again...
I will also mention your
webpage and services to
colleagues planning trip in
Vietnam.
As soon as we arrived in
Hanoi, the driver took us to
your office there and we
gave your passport, sorry
about it... Once again, I
hope that your Saigon office
will open soon to avoid any
confusion in the eyes of
your customers...
Few comments:
1. your receipt is perfect
but make additional Vouchers
for each trip and excursions
mention in the receipt...
Few time in Hanoi the Tour
leaders ask me about my
receipt
2. The Hotel is Hoi An was
great
3. The driver between Hoi An
and Hue was very friendly
4. Good tour of Hanoi...
indeed the tour guide there
was more knowledgeable that
Mr. Manh in Saigon... very
good
5. We enjoyed the night on
the boat in Halong Bay....
Excellent food
Over all, very good
organization and a very nice
trip that I will highly
recommend
Thank you again Jimmy
Says hello to your wife from
me
Olivier FERNANDEZ in Bangkok
--------------------------------------------------------------------------------------------------------------------
Dear Jimmy
Thank you for
all the help on
our journey to
Vietnam. We
enjoyed it very
much
Best Regards
Ora meshy
---------------------------------------------------------------------------------------------------------------
it is true
everything
went very
well and
your
organization
has been
perfect !!
The Tour
operator in
Myanmar was
also very
good ! i
will write
as soon as I
can a nice
message on
your web !!
The only
thing which
was not
excellent
(but this
has nothing
to do with
you it was
our mistake
to choose it
) was phuket
: too
commercial ,
too crowed ,
and the
hotel was
not
characteristic
nor
particularly
fascinating!
We like more
places like
Phu Quoc I
think we
made a
mistake not
to go to the
seaside in
Myanmar !
Give my best
wishes to
Nga and the
baby for a
fantastic
2004 and I
hope to come
soon to
North
Vietnam
paola
--------------------------------------------------------------------------------------------------------------
Dear
Jimmy,
We got
back to
Thailand
safely.
We are
so
impressed
with
your
services;
especially
the tour
guide
–he is
very
kind,
nice and
has a
great
service
mind.
This
trip is
a true
pleasure
for us;
we will
definitely
recommend
future
clients
for you.
Thanks
so much
for
giving
us such
a great
time and
wonderful
memory.
Teerasit
-------------------------------------------------------------------------------------------------------------------
Mrs Nga
Thank
you for
your
follow
up
email.
We had a
good
time in
Vietnam.
Wish we
had more
time to
check
out
other
places.
Thank
you for
your
services.
thanard
-----------------------------------------------------------------------------------------------------------------
Mr.
Nguyen,
We would
like to
thank
you so
much for
your
wonderful
tour
services.
We were
very
satisfied.
Your
tour
guides
and
drivers
were
prompt,
knowledgeable,
and very
professional.
The
sights
were
memorable
and the
hotels
that you
selected
were
very
comfortable
and
first
rate.
The
itinerary
was
followed
as
promised,
which
made our
trip
even
more
pleasant.
We
really
enjoyed
seeing
Vietnam,
and
learning
about
it's
history
and
people.
Overall
it was
an
outstanding
experience.
We would
recommend
you and
your
company
to any
of our
friends
who may
be
interested
in
visiting
Vietnam.
Thank
you so
much.
Dr.
Thomas
and Mrs.
Dorothy
Hale
-----------------------------------------------------------------------------------------------------------------
From:
"Reinhard
Jira" < RW.Jira@t-online.de>
To:
"Jimmy
Nguyen"
<info@vietnamhighlight.com>
Sent:
Saturday,
May 13,
2006
5:28 PM
Subject:
Vietnam-Cambodia
tour
from
April 11
to May
2nd,
2006
Dear
Jimmy,
My wife
and me
would
like to
express
our
gratitude
for the
excellent
organization
of our
tour. We
are
fully
satisfied.
All our
expectations
for this
trip
have
been
fulfilled
except
some
health
problems
of my
wife in
Sapa for
2 days.
But this
was not
your
responsibility.
All the
guides
were
helpful
and very
competent
explaining
highlights
and
events
of
Vietnamese
people,
country
and
history.
The
drivers
were
excellent
and we
admired
their
art of
driving
in for
Europeans,
let's
say,
chaotic
traffic
in
Vietnam.
The
hotels
were
excellent
and well
chosen.
So, over
all we
enjoyed
the tour
very
much.
Finally
one
request:
Can you
send me
name and
address
of our
guide in
Sapa and
Dien
Bien Phu.
I
noticed
it, but
I cannot
find it
anymore
and I
promised
him to
send him
some
photographs.
Thanks
again
and best
regards
Reinhard
Jira
TO
TRAVELERS
!
My wife
and
myself
ordered
a three
weeks
tour to
Vietnam
and
Cambodia
for
April
2006
through
"Highlights
Travel
Co"
Hanoi.
We had
the
intension
to get
acquainted
with the
country,
their
people
and
ethnics,
their
history
and
culture
as far
as this
is
possible
within
such a
short
time.
For
Cambodia
only a
short
visit of
Phnom
Penh and
some
days for
Angkor
and its
main
temples
was
planned.
The
whole
tour was
excellently
organized
by
Highlights
Travel
Co. To
overcome
the
large
distances
we
mostly
used the
aircrafts.
We had
absolutely
no
problem
with
domestic
flights.
The
English
speaking
local
guides
were
friendly
and very
competent
explaining
culture
and
history
of the
country.
We
admired
the
drivers
for
their
diligence
to
overcome
the for
Europeans
as
chaotic
appearing
traffic
in the
cities.
The
hotels
all were
excellent
and very
well
chosen
concerning
site and
design.
So, over
all, we
enjoyed
the tour
very
much and
were
fully
enthusiastic
and
satisfied.
Best
regards
Reinhard
-----------------------------------------------------------------------------------------------------------------
Sent: Sunday, January 07, 2007 4:43 PM
Subject: THANK YOU FOR TOUR
Dear Jimmy,
I just want to thank you for the great tour that you organized for us in Vietnam and Cambodia. All the hotels were excellent and so were the guides and drivers. Every time we had to be picked up to go to the airport, the drivers were always on time or early and when we arrived in a new city the guides or driver was always there to meet us.
Three exceptional guides were Tran Huu Van in Ho Chi Minh City and Trinh Thanh Vinh in Hue and Hoi An and the guide we had in Hanoi whose name I can’t remember.
These guides really knew a lot about Vietnam and their particular areas but also their English was very easy for us to understand. I think Vinh was probably the best guide we had.
The Zephyr Hotel in Hanoi (you recommended it) was very well located and I would recommend this hotel more than Sunway because of the location. The rooms were good and so were the staff and breakfasts. I would stay here again.
In Dalat I chose the Empress Hotel because of its location but next time I would stay at the Novotel because the restaurant at the Empress is small and in the morning at breakfast guests would eat outside in the courtyard. Sometimes this was very early in the morning and it woke us up.
In Siem Reap the Preah Kanh Hotel lost our booking so they put us into the Apsara Hotel which was very good.
I would be happy to recommend Vietnam Highlight Tours to any Australians who want to go to Vietnam and Cambodia. If you have emails from Australian tourists you can give them my phone number and John and I would be very happy to recommend your company. My phone number is Australia 03 5974 2671.
Once again Jimmy, thank you very much for organizing a wonderful tour for us.
Phyllis Scales
 Phyl
Scales
-----------------------------------------------------------------------------------------------------------------
Dear
Jimmy,
Thanks
for your
message
and
sorry
that we
didn't
manage
to call
you
before
leaving.
Our last
day was
rather
hectic.
We
really
appreciated
the
professionalism
of you
and your
staff,
and the
fact
that
everything
went so
smoothly.
It made
our trip
much
more
enjoyable
and
relaxing.
We
particularly
appreciated
Khaeng,
our
guide in
Ha Long
Bay.
She was
very
friendly
and
knowledgeable,
and
interesting
to talk
to. We
imagine
that she
must be
one of
your
*star*
members
of
staff.
We truly
enjoyed
our trip
and your
beautiful
and
fascinating
country,
and will
recommend
your
agency
to
friends
and
acquaintances.
Thank
you
again
for
arranging
a
fantastic
trip for
us.
Our very
best
regards,
Paul and
Lorenza
----------------------------
Paul
Arinaga
Bleuckeveldlaan
12
B-3080
Tervuren
BELGIUM
tel: 32
2 782
0207
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